Ever noticed how suddenly-sometimes serendipity seems to occur most when the sun is shining and summer seeps into one’s heart, bubbles over and spills out in splashes all over the garden? It almost feels as if this sweet summer state of mind creates a catalyst that activates a sublime sequence of inexplicable events.
Like the time Bernadette called. “The Town is giving away compost. Want to go? I’ll pick you up.”
The sight of eager townsfolk feverishly shoveling free compost, piled up in the parking lot, into bags and bins didn’t inspire me. The stream of comings and goings to and from the main building however, was intriguing.
Woo hoo! Community garage sale …
Bernadette laughed when I mumbled, “I’m going to look for treasures for my garden.”
I heard “Junk Lady” as I hopped out of the vehicle.
My friends know me too well!
I picked up a bunch of beauties for mere coins. Like these –
And then I stopped in my tracks as some old books caught my eye.
Me: “How much?”
Bored vendor: “How about a dollar fifty? Fifty cents each.”
I set the coins down and scooped the volumes up, unable to believe my luck. There were two others still languishing on the table.
“I have a quarter left and a TTC token,” I dared to venture. “Would that be payment enought for those?”
Bored Vendor: “Sure. Someone could make use of the token. This stuff is junk anyway!”
He was in a hurry to pack up and leave.
I handed over my last coin and the transit system token, picked up my booty and scurried away in case someone should have a sudden change of heart.
James 4:2 You do not have, because you do not ask …
This rollicking suddenly-sometimes ride commenced a week before, when Evelyn and I sat down to enjoy a Japanese bento box lunch, and the conversation turned to gardens.
Evelyn: “How’s your garden doing? Done planting yet?
Me: “No. Haven’t even started. I haven’t had time to buy the annuals.”
Evelyn: “Have you tried Costco?”
Me: “No. We’re not members.”
Evelyn: “I am. I’ll take you.”
So off we went.
Nothing caught my eye in the garden centre.
On our way out, we passed the mobile phone sales centre, and I remembered my phone. It had been gasping at death’s door for a while.
Me: My phone is a bit of a dinosaur. I need a new one with a good camera, but I’m not willing to go above my present monthly payment.
Pleasant Salesguy: No problem. How much do you pay now?
I told him. I had an exceptionally good deal, he said. I knew that.
Pleasant Salesguy: Are you willing to go ten dollars more a month?
Me: No! I don’t use my phone enough to justify a higher monthly payment.
Pleasant Salesguy: So you want a free new phone with a great camera for the same amount that you pay now – or less – right?
Me: I know, it sounds like awful cheek, doesn’t it?
I turned to go.
Pleasant Salesguy: Wait, wait …
He continued to scroll down, squinting at the screen in front of him.
Evelyn assured me she wasn’t in a hurry. I rolled my eyes and sighed.
Pleasant Salesguy: Found it! There’s a loyalty deal and you qualify …
Music to my ears …
So I get a free phone worth $700, and my monthly payment is four dollars less than previously. My current phone, I’m told, is worth no more than $150, brand new.
Me: I’ve been to every mobile provider I could think of. When I tell them what I’m looking for, they look down their nose at me like I’m cheap. Or they talk down to me like I’m someone’s grandma, shrug and turn away. So how come you found this one for me?
Pleasant Salesguy: Because the mall guys work on commission. It’s not in their interest to spend time looking for deals in the customer’s favour. I’m a paid employee of Costco. I’m not on commission.
Me: On a scale of 1 to 10, how would this phone rate against my old one?
Pleasant Salesguy: It’s an 8! What’s more, check out the camera.
Evelyn and I pose. I click. We look ten years younger, the lines all automatically air-brushed away.
I asked for an upgraded phone cover and screen protector and he gave me $125 in Costco gift cards to pay for them.
Me: How come?
Michael: Because this is Costco!
And there’s more …
The screen protector I chose was not in stock, so Michael made a call and arranged for me to pick it up from the mall closest to my home.
I’m elated. Quite weak at the knees, to be honest. Evelyn’s jaw’s dropping. We’re both bewildered by the spectacular customer service …
Daughter squeaked when I showed her my phone at the end of the day. “Where did you get that? I’ve wanted an LG forever! They say it takes the best pictures.”
She almost passed out when I told her how little I was paying for it.
I couldn’t stop talking at dinner that night. About the amazing deal. About Michael and the unbelievable customer service.
So we all four of us marched into Costco the next weekend with Grandpa and Grandma (and their Costco card) in tow – Husband, daughters and I – waving my contract with Michael’s business card attached to it.
The service was disappointing. Lack-lustre. The two young fellows at the counter seemed to barely tolerate us. Kind of felt like we were a nuisance.
Daughters exchanged glances and threw me a funny look.
“So where’s the customer service you kept on about?”
We got the loyalty deal for two more phones. Husband pays two dollars and fifty cents less than I do, because he’s the second line on my account. Husband and Daughter also got $125 each in Costco gift cards. ONLY because I already had my contract through Michael and requested the same deal for the rest of the family.
There was enough left over, after paying for the extras, to buy trays of flowering annuals for the garden, a set of LED walkway lights, and a rose bush for Grandma. Compliments of Costco. All because Michael Blumenfeld never made me feel stupid, and took the time to dig out a deal that finally embraced my family as well.
Young Fellows were indifferent, when we were done, and looked relieved to see us go.
I assumed, because of my initial experience, that exceptional customer service was the norm at Costco Wirelessetc. I understood otherwise on my second visit. It was Michael who went out of his way to make this customer’s day sparkle.
Husband and Daughter had to return to the location the next day, to pick up their not-in-stock screen protectors.
“Pick them up from your local mall? Sorry. No way!”
“But Michael arranged for me to pick it up from …”
“Michael is the manager, he can do these things …”
Evelyn mentioned that if she’d chosen to take me to the other Costco location she shops at, the mobile phone sales section would not have been visible from the vicinity of the garden centre. So I’d never have seen it to remember the worn out dud I had in my possession.
Such a smooth-as-silk sequence of events that led me to three valuable vintage books and a brand new top-notch cell phone.